How to Reserve a Ride
This is a “shared-ride” system, and reservations are grouped for maximum efficiency, so schedule early to make sure you get the time you want. When scheduling your trips, plan all your stops for the day, including your return trip, and allow 30-minutes travel time.
Call CATS
(575) 769-7910
Visit CATS In-Person
401 East 7th Street Clovis, NM 88101
Call CATS to make a reservation.
Reservation Policies
Health Appointments
Call-ins for the return ride are only allowed for health appointments, and these trips can only be booked via phone or in person appointment. These patrons are allowed to call-in for the next available bus to be dispatched, with the understanding that a bus may be available immediately or wait time may be 30-60 minutes.
After School Transport (This is currently unavailable)
( Currently unavailable – stay tuned for updates) We begin taking reservations for after-school transport on July 1 and are normally booked up by the time school starts. Reservations are made for the entire school year and we do not transport children to school. These reservations can only be taken from those ineligible to utilize the public school bus system.
No Show Policy
* First time offender: 3 consecutive no-shows will result in 7 business day suspension.* * 2nd Offense: 14 business day suspension* * 3rd Offense: Customer will be restricted to scheduling only next day service* *To appeal a suspension, contact the CATS office to speak to a supervisor.*
Change of Destination
With the new system in place, you will not be able to change your destination or change your passenger count once the bus has arrived. Please be sure that if you decide you want to go to a different location or are adding passengers that you call back at least one day before to cancel your original trip and re-book a new trip with your new destination. This is very important as once you board the bus, you have two options: (A) go to your original destination, or (B) be marked as a No Show and subjected to our No Show Policy.
Changes to Reservation
If you need to change your reservation, please do so as early as possible to ensure that your driver will get the changes you want and prevent any confusion. When scheduling a change, please inform the reservation clerk; otherwise your previously scheduled ride may not be canceled. Remember, we do have a no-show policy.
Changes/Cancellations
If you schedule a ride and later find you no longer need our service, please call the office and cancel at least one hour prior to your scheduled pick-up time to avoid a no-show.
Weather Cancellations
If CATS is forced to cancel trips due to inclement weather, all radio stations will be notified.